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Privacy Policy
Last updated: June 2026
This Privacy Policy explains how information is handled in connection with the website at cairnsarboristsolutions.com.au (the "Site"). We are committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Please read this policy alongside the disclosure shown in the footer of every page of this Site.
About this website
This Site is a referral and lead-generation service. Its purpose is to connect people in the Cairns region who need tree work with licensed local tree service operators. Cairns Arborist Solutions is not itself a registered arborist business; it does not carry out the tree work described on this Site.
How you contact us
This Site is click-to-call only. We do not operate a contact form on this Site, and we do not invite you to submit your details through an online form or email address here. The primary way to make contact is by phoning the number published on the Site.
When you choose to call, your call may be answered by, or referred to, a licensed local tree service operator. Any information you share during that call — such as your name, phone number, address or details of the work you need — is provided directly to that operator so they can quote and carry out the work. We encourage you to ask the operator about their own privacy practices, as they are responsible for the information you provide to them once your enquiry is passed on.
Information collected automatically
Like most websites, this Site may automatically collect limited technical information when you visit, which can include:
- your device type, browser and operating system;
- your approximate location (derived from your IP address);
- the pages you view and how you arrived at the Site;
- the date and time of your visit.
This information is generally collected through standard web server logs and analytics tools, and is used to understand how the Site is used, to maintain its security and performance, and to improve its content. Where this information is aggregated or de-identified, it is not used to identify you personally.
Cookies and analytics
This Site may use cookies and similar technologies, including third-party analytics services, to understand visitor activity and improve the Site. Cookies are small files stored on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the Site may not function as intended if you do so.
Any third-party analytics or advertising providers used in connection with this Site handle information in accordance with their own privacy policies.
How information is used
Information handled in connection with this Site may be used to:
- connect your enquiry with a licensed local tree service operator;
- operate, maintain, secure and improve the Site;
- understand how visitors use the Site;
- comply with our legal obligations.
We do not sell personal information.
Disclosure of information
Information you provide when you call may be disclosed to the licensed local tree service operator handling your enquiry, so that they can contact you and carry out the work. Technical and analytics information may be handled by the third-party service providers that help operate this Site. We may also disclose information where required or authorised by law.
Storage and security
We take reasonable steps to protect information handled in connection with this Site from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security.
Third-party links
This Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.
Accessing or correcting your information
Because this Site is click-to-call only and does not collect personal details through a form, we generally do not hold personal information submitted through the Site itself. If a licensed local tree service operator holds personal information you provided during a call, requests to access or correct that information should be directed to that operator.
If you believe we hold personal information about you in connection with this Site, you may contact us to request access or correction, and we will respond in line with our obligations under the Australian Privacy Principles.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.
Contact
For any questions about this Privacy Policy or how information is handled in connection with this Site, please get in touch by phone via the number published on the Site.